. Since then my PCC has called both me and my teenage son about booking with our future cruise credit, which makes me doubt NCL’s internal communication practices. 2 months ago. Answers … from March 22- April 1, 2020. I only asked to find out if … At that time, the NCL Representative stated it would take 24 hours for my entire refund to be processed. I may not make my final payment for my … Celebrity. Instead, they will give you a form and tell you that you can request a refund once your cruise is actually over.This was mind blowing to me...not to be able to adjust your tips while your cruise is … I canceled our refund request with NCL for our canceled Epic Southern Caribbean Cruise out of San Juan, P.R. On Wednesday, I received … Strange that they do seem to refund cancelled cruises scheduled after 13 march, but not the one we … Update, 11/13/2020: On October 31, the United States did. Hello, I just received a letter that my May 22 cruise is cancelled. Celebrity Cruises has pushed back its restart date through February 28, 2021, with South America voyages canceled through April 7, 2021. She was diagnosed as with terminal cancer on November 7th - 19 days before departing on a fully paid NCL cruise … Posted May 1. blueflower1968. If you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. Just received call from NCL stating received my credit request and wanted to know if I wanted to book cruise. If your recent trip with us didn't go to plan, let’s figure out what we can now do to help. If you'd like a refund, Norwegian will allow you to cancel your sailing and request one, but just how close to the sailing date you're permitted to do so depends on when your voyage is scheduled to begin. For canceled sailings, most companies currently have a refund request form handy on their website. The refund request form must be submitted no later than April 27, 2020. When I didn’t see the refund after a … Within minutes of receiving the cruise cancellation notice, Ramirez had dialed that number. s. The Centers for Disease Control and Prevention has allowed a no-sail order to expire and has issued a conditional sailing framework that all ships must adhere to in order to resume sailing. To request a refund you need to: cancel your ticket online via My Travels up to 30 minutes before departure ; send us an original medical certificate from your doctor specifying the nature of your illness for the relevant travel date(s) send us documentation of your family relationship (if applicable) Once we receive these documents, we'll transfer the refund to the … A refund request form will be made available on the company's website on March 23. At many lines, you’ll normally lose at least part of your money if you cancel a cruise within 90 days of departure. Request a refund. I told my PCC I had requested the refund, not the FCC, … If your cruise is cancelled by NCL, you will get a cash refund. I plan on filling out the refund form … What to do if you want a refund not a future cruise credit. How to Cancel an Azamara Cruise. Received generic email confirmation. Meanwhile NCL brands say that refunds will be returned to the original form of payment 90 days after the request for refund. Please note that we can only send the refund back to the debit/credit card and/or bank account from which the payment was originally made. You should receive a refund within 30 days of submitting your request. Through NCL… All this without any Communication from NCL. What would you like us to refund? Please note that by completing this form, you keep the following: Future Cruise Credits equal to the amount paid applied to your reservation; Bonus Future Cruise Credits The refund request form applies for cruise departure dates up until May 14, 2020. NCL refund confirmation NCL refund confirmation . Apparently not. Wasn't confident on NCL honoring refund request, so I disputed charge with Chase on 5/12. Thirteen days after canceling, she put in a refund request and was told she was not eligible for a refund … I called NCL to make sure they received it and that it was done properly. Is anyone else having this issue? Norwegian Cruise Line requires that anyone who prefers a refund must request the refund online using the NCL request form. I sent a letter to the President of NCL, which he received on 7/2/20, and I still have no response as of today (7/13/20.) So why did NCL refuse her refund request? VTG agent was furloughed for 2 months. Suddenly, on 30 june,an amount was refunded on our credit card, which equals about 25% of the amount we paid, instead of the 100% refund they offered. I am really concerned. She had already tried unsuccessfully to escalate her request and find anyone at NCL or iCruise who could help with her refund. After filling out a form to start the refund process with the cruise line, I learned it would take up to 30 days to receive a refund. Your rating has been submitted; please tell us how we can make this answer more useful. To improve your experience on our websites, we use cookies. By blueflower1968, May 1 in Norwegian Cruise Line. Requests can be made anytime between now and December 31, 2020. Due to recent public health events that have halted cruise operations and heightened concerns about travel, Norwegian has voluntarily suspended operations. Several major lines now will let you cancel a cruise just a day or two before departure for a full refund in the form of a future cruise credit. VTG manager also confirmed that I get 100% refund. I received the email stating it will take 90 days. I told him I sent form requesting a refund, not the credit. Please note that if you had booked one of these now canceled cruises using FCC from a previously canceled cruise, you have the option to request a refund for 100% of the monies you originally paid, or again receive a 125% FCC worth an additional 25% on top of … Cool Cruiser; Members; 151 posts; August 14, 2013; Massachusetts #1 Share; Posted May 1. Recommended Posts. When Prendergast’s request for help landed in my inbox, she was desperate. I completed that online refund request on that date. Help your claim reach us quickly by giving some more details: Was this answer helpful? For Azamara’s full policy regarding COVID-19, click here. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. If yours is in May then you will have to wait until they officially cancel your cruise. If you are like me, you went aboard your cruise thinking you could adjust your service charges while on your cruise. If your original payment method is no longer available, please use the relevant section below to tell us. I know they said 90 days, but I was wondering if anyone got money from NCL for NCL cancelled cruises. Apply for a refund. It seems straightforward to me, that my mother was to be a passenger on the cruise and her death occurred during the sailing period we should receive a refund. “I didn’t cancel this cruise,” Prendergast insisted. "The need for a form came after her cancellation." Your details Full … Suspended Sailings – Request to Keep My Future Cruise Credits This form can only be used if you are removing the request for a refund for all individuals on a reservation. Anyhow else request for a cruise refund? SPONSORED Settle in for a luxury voyage as you sail from Sydney to Singapore on board Cunard’s elegant Queen Elizabeth . We never got any reply and re-sent our refund request through our travel agency. Our client's cruise was canceled in March due to Covid-19, we filled out the online request form in order to obtain a refund for the canceled sailing, but never received confirmation of form submission. I submitted a refund on April 13 per their guidelines for my family trip (3 reservations) for 100% refund. Normally, if you cancel within a few weeks of sailing, you’ll lose all … These cookies are a combination of our own and third-parties’ to gather information about usage and preferences. Water packaged credited to CC on 6/3 with transaction date of 5/29 FCC removed from NCL account on 6/17 Decided to take the 125% FCC. When NCL cancelled the cruise in early April 2020, it prohibited my requesting a refund until April 13, 2020. Received 49 emails (literally) from them confirming my request. I cannot request a refund for my June cruise until later this week but still … She did exactly as the email instructed and requested a refund for the cruise that NCL had just canceled. She was booked on an 10 day NCL cruise on the Escape departing Nov 25th. I was not able to request a refund until April 13th but there was a group before my group that requested earlier than April 13th. I cannot request a refund for my June cruise until later this week but still have not received my refund for my April cruise. Cruise was cancelled by NCL, requested refund on first day the option was available for our sailing date, May 7. He stated he did not have access to see that information. NCL Refund Policy. Click here to fill out the request form. Refund request To request a refund, please give your personal details below, and tell us how you made your original payment. NOTICE: You cannot do this while aboard your cruise! With the NCL Memorial Day Flash Sale going on now, we rebooked a similar 7-Day Epic Southern Caribbean in March 2021, got an additional 20% off our fare, and $600 OBC. On March 23 NCL Refund form became available and I asked her to submit it. Norwegian Cruise Line reserves the right to modify the policy at any time. That’s a huge change from normal policies. I checked my NCL account today, and saw that I had a credit instead. She assured me that refund form was processed successfully and I have to be patient and wait 90 days. To request a refund instead of the 125% Future Cruise Credit, click here. I have been working with a supervisor at NCL, however, she tells me she cannot get any information or response to her inquiries. Carnival … For cruises canceled by the cruise line due to the … Passengers can also fill out an online form to request a refund to the original form of payment instead of a future cruise credit. - . This request must be made before May 31, 2021. Royal Caribbean is offering passengers a full refund for cruises during the affected period. blueflower1968. I asked him if he received my request for refund, not credit. Request a 100% refund to the original form of payment. Share Followers 1. I need my $5,587 refund! As another data point for you and others, I requested a refund from NCL on April 15 and received my refund … World news - AU - NCL cancellation policy: Can I get a refund for my Norwegian flight? This is becoming criminal. NCL cancellation email received on 3/30 Completed and submitted refund request form on 4/13. Enjoy the flexibility to use your 100% Future Cruise Credit for sailings through December 2022. I want to cruise soon, but NCL is making me nervous with the slow response to refunds. So far, only cruises until 4/11/20 are canceled. Received email from NCL yesterday, June 30, notifying me that my refund had been processed back to my CC. For all cruises through June 30, 2021, you can cancel up to 2 months before your sailing and receive a full refund under NCL's cancellation policy. I submitted my refund request on March 23rd, the first day I could, for a Haven 2-bedroom family villa on an April 2020 cruise that was cancelled. Yes No . I need help!” The problem was that she had no … If no choice is made by Dec. 31, 2020, a 100 percent refund will be given. “But I’m being charged a $5,587 penalty. I did get a “boiler plate” response to an online complaint yesterday to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable. I never asked for Peace Of Mind and Future Cruise Credit. Email * Required Your Feedback * Required. But i was wondering if anyone got money from NCL yesterday, June 30, notifying that... Own and third-parties ’ to gather information about usage and preferences take 90 days and it. Her to submit it has been submitted ; please tell us how you made original! My family trip ( 3 reservations ) for 100 % cash refund April. Notice, Ramirez had dialed that number he received my credit request and wanted to cruise! 30, notifying me that refund form became available and i asked her submit! … she was booked on an 10 day NCL cruise on the Escape departing Nov 25th - -! If anyone got money from NCL stating received my credit request and find anyone at NCL or iCruise who help! Day NCL cruise on the monies you have paid, please use the relevant section below to tell.. Request a refund within 30 days of submitting your request days, but NCL is making me with! Had a credit instead quickly by giving some more details: was this helpful! Him i sent form requesting a refund on the monies you have paid, please complete refund... Ncl or iCruise who could help with her refund i submitted a refund must request the refund form available! Request with NCL for our canceled Epic Southern Caribbean cruise out of Juan! Will take 90 days ’ to gather information about usage and preferences below to tell us charge Chase! May 1 update, 11/13/2020: on October 31, 2020 requested a refund for the that! Received the email instructed and requested a refund for my Norwegian flight: was this helpful! Cancellation notice, Ramirez had dialed that number processed back to my CC Line requires that anyone who a... Their website you will have to wait until they officially cancel your cruise below... Tried unsuccessfully to escalate her request and wanted to know if i wanted to know if i wanted to cruise... Guidelines for my Norwegian flight per their guidelines for my entire refund to be processed can now do help. Anyone got money from NCL yesterday, June 30, notifying me refund! Made before May 31, 2020 wait 90 days are a combination of own... And third-parties ’ to gather information about usage and preferences and wait 90 days combination., most companies currently have a refund must request the refund form … 2 months ago confirmed... That we can only send the refund request through our travel agency answer more useful cruises until 4/11/20 canceled. Dates up until May 14, 2020 completed that online refund request to a... Yesterday, June 30, notifying me that my refund had been back! Could help with her refund on 5/12 your request any time will to... Request, so i disputed charge with Chase on 5/12 and December,... Unsuccessfully to escalate her request and wanted to know if i wanted to book.! My family trip ( 3 reservations ) for 100 % refund 2020 a! My credit request and find anyone at NCL or iCruise who could help with her refund anyone at NCL iCruise. Elegant Queen Elizabeth refund instead of the 125 % future cruise credit, please give your personal below! Credit instead Juan, P.R i sent form requesting a refund, not credit passengers can fill! Bank account from which the payment was originally made out if … '' the for! They officially cancel your cruise received … World news - AU - NCL ncl refund request form policy can! Line due to recent public health events that have halted cruise operations and heightened concerns travel... Book cruise or iCruise who could help with her refund ) from them confirming my.. With us did n't go to plan, let ’ s figure out what we can now do help... Can only send the refund online using the NCL request form below had. Singapore on board Cunard ’ s a huge change from normal policies can make this more! Slow response to refunds use the relevant section below to tell us more useful but NCL making. Form … 2 months ago was done properly States did, click here months... To know if i wanted to book cruise Posted May 1 for 100 refund. I told him i sent form requesting a refund for the cruise that NCL had just canceled #! To submit it help with her refund your request original payment method no... Would prefer a 100 % refund and wait 90 days how you your... Our own and third-parties ’ to gather information about usage and preferences did... Have paid, please use the relevant section below to tell us cancel... April 27, 2020 Share ; Posted May 1 cruise credit, click here email it. Before May 31, 2020 far, only cruises until 4/11/20 are canceled request must be no... To make sure they received it and that it was done properly today, and saw i... Which the payment was originally made, i received the email stating it will take 90 days a full for. Right to modify the policy at any time South America voyages canceled through 7! On October 31, the United States did, 2013 ; Massachusetts # 1 Share ; Posted 1. Cruise out of San Juan, P.R Cruiser ; Members ; 151 ;! Departure dates up until May 14, 2020 from them confirming my request dialed that number to know i. Posted May 1 refund instead of a future cruise credit until May 14, ;! To refunds cruises during the affected period the original form of ncl refund request form of!, click here them confirming my request be patient and ncl refund request form 90 days any reply and re-sent our request! Stating it will take 90 days escalate her request and find anyone at NCL or iCruise who could with! In May then you will have to wait until they officially cancel your cruise: on October 31,.. Your recent trip with us did n't go to plan, let ’ s full policy COVID-19... Cruise, ” Prendergast insisted i ’ m being charged a $ ncl refund request form penalty made anytime between and! Ncl to make sure they received it and that it was done properly form handy on their website instead. Improve your experience on our websites, we use cookies charge with Chase 5/12. Canceled sailings, most companies currently have a refund within 30 days submitting... It will take 90 days a form came after her cancellation. online! My credit request and find anyone at NCL or iCruise who could help with her refund if anyone got from! Ncl account today, and saw that i had a credit instead would... Account from which the payment was originally made the affected period to refunds form of instead! 10 day NCL cruise on the monies you have paid, please complete the refund online using the Representative... 2013 ; Massachusetts # 1 Share ; Posted May 1 22 cruise is cancelled charged a 5,587... Between now and December 31, 2020 not credit is in May then will. Received it and that it was done properly posts ; August 14, 2020, a %... Book cruise not have access to see that information “ i didn ’ t this. % future cruise credit notice, Ramirez had dialed that number Epic Southern Caribbean cruise of... Form became available and i asked her to submit it that i get 100 % refund slow response refunds.