I should also probably mention, this started after I added the 4K firestick to my setup. Now for most of my activities e.g. Select the department you want to search in. Some routers have a setting that prevents two Wi‑Fi devices from communicating with each other, and will only allow a Wi‑Fi connected device such as your mobile device to communicate with devices connected using a network cable. I then re added skill and it then was fine. Having a hard time communicating with Alexa? Alexa now says " I had trouble communicating with provider, check your device's network connection and power supply." Your … For example, if your product has “iDevices” in the name, Alexa may think you’re saying, “Eye devices” or “I devices” and the command may not register correctly. Facebook Twitter Pinterest LinkedIn Reddit Email WhatsApp. Hi everyone! I removed the Alexa skill and reinstalled it. Press and hold the “Microphone off” and “Volume down” buttons at the same time until the light ring turns orange and follow the instructions. Everything was working perfectly until November 23rd. I am currently having issues when using Alexa and Logitech harmony hub to change channels. Please select what best describes the information: Thanks! Newsroom . Deliver books, apps to your device, Digital Purchases Optimal: Resistors 4. a Power Supply*(USB Type C) An Amazon device with Alexa is also required. However, starting early last week, I've had trouble hearing Alexa. Plug is OVT-OWRT-SNSV2. Echo, or Alexa as you might know her, can and will run into some problems along the way. I also deleted all scenes and disabled/enabled the skill then it worked up until December 9th. Have you tried my approach? 2. Plug works with Wemo app on Android though. Mine started "not communicating" around Nov 21st. The number of reviewers on the Amazon Alexa site listing the same problem as the reason for their one-star review started to increase today. Instead, it's a problem with the Echo cutting out mid … These troubleshooting tips can help you get your Echo Dot or Alexa … Edit payment info, 1-Click Settings I've done all the trouble shooting by disconnecting and reconnecting the skill but it persists. The remote is completely useless at this point. Thanks in advance! Devices & Content Not sure if it's a Microsoft, Harmony or this Xbox Skill that is the cause. I have a secondary hub operating another group of devices in my basement using the secondary hub skill. It's not always clear why Alexa won't connect to Wi-Fi. There are times when I just want to lob my Echo out of the window. Same issue here. 1. I am able to successfully link my DTV account during skill setup and assign an Alexa device to a specific C61W receiver. Ask the community. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. These are: 1. It’s a sinking feeling when Alexa responds with an apology. Sometimes the router or modem needs a restart; other times it's the Wi-Fi signal is being blocked by a physical object. … Those are the ones I used in the "routines" in the Alexa app. My cable provider is xfinity. Once again deleted all scenes and disabled/enabled the skill but this time, absolutely NO help. Echo Dot* 3. On a side note I also have a Google Mini which works without issue. we'll use this information to improve our online Help. If you’re still experiencing problems, you can unpair and re-pair your Bluetooth devices. Check that you have the latest version of the Alexa app. China, Japan, India, Taiwan, South Korea, and more. While we're unable to respond directly to your feedback, So when I asked ALexa to turn on TV it picked up an old version. Max Figgett. To fix I deregistered the Harmony skill on my ALexa and removed ALL scenes. Category: TV. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. The following steps will guide you to resolve the problems on the two devices. … Pairing your TiVo device with Alexa. Not the tv as well which is in the activity. Maybe Amazon is trying to force us to purchase a Fire TV Cube? It's not a volume issue, though. Alexa says "service not available" or "sorry, provider is having trouble.' This is … How do I link a third-party music service to Alexa? I followed the instructions in the large post about it here : Everything you need to know about the Xbox Skill Beta for Cortana and Alexa. Check your devices Internet connection and power supply." Maybe this is echo dot specific.... Hi David, that's really odd but I don't think it's dot specific. Show More. I did a soft and hard reset on tv and have rebooted router. This isn't the information I was looking for, Top subscription boxes – right to your door, Unlink Your TV or Video Service Providers from Alexa, Link Your TV, Video Service Provider, or Streaming App to Alexa, Compare Multi-Room Music, Speaker Sets, and Home Theater Systems, Control Amazon Fire TV Edition TVs with Alexa, Link Your TV or Video Service Provider to Alexa, Play Audio from Your Fire TV on Your Echo Devices, Unable to Set Up Alexa and Fire TV Home Theater Group, Amazon Devices that Support Fire TV and Echo Device Speaker Systems, Your TV or Video Service Provider Doesn't Work with Alexa, © 1996-2021, Amazon.com, Inc. or its affiliates. Expand Post. The … How to Fix Alexa Skills Not Working. Check that you have the latest version of the Alexa app. If so, we have some good news for you. I'll give it 3 stars for now just in case it's not this skill's fault. If it happens, it is really likely that your lights have stopped communicating with the bridge. Alexa can also play music from other streaming services which can be set as the default preference for your device. I did a soft and hard reset on tv and have rebooted router. Other music service providers. Even more odd..... the echo dot used in the basement, can connect and control the hub/devices upstairs in my family room where I am experience the issue. Product name is not understood by Alexa: Depending on what you named your device, Alexa may have a hard time controlling it. The Alexa app does not seem to remove 'scenes' which correspond to activities. However, if I manually turn the TV, with remote, remote app on my phone, or with the hard on/off button, sometimes I can get some functions to work, such as asking Alexa to switch HDMI's. The Harmony  hub is pretty is pretty much useless at this point. Issue #3 – No Hue Connection. Sorted the problem. It's not a volume issue, though. Amazon Alexa and Philips hue not connecting. Same issue experienced previously. Over the last week or my Harmony Alexa skill is not working correctly. The executive leadership team at Support.com. Was working for awhile, I made no changes, then suddenly when I would ask Alexa to turn on the tv I would get "I had trouble communicating with provider check your devices network connection and power supply." I swapped my router to a new provider and started to connect all of my devices, phone, iPad, laptop, smart plugs, echo dot and second gen echo. Restart both the Philips hue bridge and the echo. Yes I had this issue. Click “Settings > Updates Wi-Fi” and make sure your Wi-Fi is configured. Like Liked Unlike 1 like. You can add contacts to Alexa by updating your address book on your phone or tablet and then opening the Alexa app. Scroll to the Alexa Preferences section and select Music & Media. Am i missing something? Open the Alexa app and hit Settings. Add Comment. Contact Us. Fire TV Stick* 4. This is a brief tutorial for controlling your TV, stereo, and other devices using your voice with the Amazon Echo. When I ask Alexa to turn the TV on, it says, "I had trouble communicating with Roku. Select the Alexa app. Raspberry Pi* 2. Make sure that you've completed setup for your service provider's Alexa Video Skill. Now for most of my activities e.g. Change your address, Digital & Device Forum The video explains the steps to follow to solve Alexa connection issue. I am experiencing the same problem, looking at the reviews in the Alexa app- it looks like whatever Logitech upgrade in November 2019 messed with the App. I also have Alexa working great with SmartThings. Share This! Its a 2018 Vizio E TV. I just finished, once again, deleting scened... blah, blah, blah... and made sure to add the correct "smart home actions" to my Alexa routines and it's up and working again. It’s almost impossible to avoid this kind of problem. The Fix. This is referred to as Internal Station Connection by many manufacturers, but not universally. Alexa works fine with pandora and other issues. Alexa works fine with pandora and other issues. Get Tech Support 1-833-202-2695. I usually get a beep. Worth remembering if you chop and change devices! Ask Your Own TV Question . Alexa also has a companion website and companion apps for iOS and Android. When you sign up for Alexa Communication, you can sync all of your contacts to Alexa so that you can simply contact them by name – just say, “Alexa, call Mary” to reach Mary. Nice. I'm still here. Only issue I have is when I try to find an activity related to harmony, alexa will say it is having issues communicating with smartthings but the activity will start. Beta Ring insider here, I’ve recently gone about trying to setup the Alexa app on my phone to control my X1X now that the Beta is in Canada, but have had zero success so far. But that does not work. The following steps will guide you to resolve the problems on the two devices.