First of all, I would like to sincerely apologize if we have fallen short of meeting your expectations during your stay in the hotel. The arched ceiling of this indoor bar is covered in a canopy of lights, mimicking a starry night. Guests praise the pleasant rooms. With best regards, Nopparat Aumpa General Manager, Dear Passenger34449007111, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. As soon as my taxi … Enjoy a plush king-sized bed, tasteful Thai decor and state-of-the-art espresso machine. This is a great Hotel in Bangkok. Non smoker provided smoking room. Book Banyan Tree Bangkok, Bangkok on Tripadvisor: See 9,709 traveler reviews, 8,119 candid photos, and great deals for Banyan Tree Bangkok, ranked #22 of 1,384 hotels in Bangkok and rated 4.5 of 5 … My team and I look forward to having you as our guest at Banyan Tree Bangkok.. Banyan Tree Bangkok is located on South Sathon Road in the city's central business district and lies just 40 minutes from Suvarnabhumi International Airport. There’s also a pillow menu to ensure the perfect sleep! Our luxury Horizon King room includes a spacious bathroom, personal aromatherapy burner and stunning city views. They didnot training the new people well i guess, for the breakfast, too old style. View deals for Banyan Tree Bangkok, including fully refundable rates with free cancellation. - Less service (no more club lounge). All of the staff from the gym to the concierge were top notch. This all-day international restaurant offers full a la carte menu and buffet representing the best of the world's cuisines. But expensive!!! Everyting is bad. WiFi and parking are free, and this hotel … Rest assured that this will be shared with the team for their recognition. Banyan Tree Samui was established on the island about a decade ago, but its timeless and exquisite design has withstood the test of time. WiFi and parking are free, and this hotel … By: The 16 treatment rooms at Banyan Tree Spa span across three floors and … Excellent breakfast and nice gym & pool Very near to Metro station the helps a lot to move around BKK in pick hours. With Best Wishes, Nopparat Aumpa General Manager, Dear PedroNastro, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. Concerning the cleaning of the room, I would like to sincerely apologize if the Housekeeping team was not able to clean your room on the designated time you have informed us. Regarding your feedback about the Accor Le Club benefits, I am sorry if you felt that the benefits you have received are insufficient. WiFi and parking are free, and this hotel … In regards to our pricing, I am sorry to read that you found it overpriced however, I can assure you that the pricing policy is very much in line with other 5 star hotels in Bangkok. It gives me great pleasure to read your compliments about the my team’s warm service and hospitality, our clean rooms, the pool area, the breakfast and canapé options in the Club Lounge and to know that your dining experience in Saffron Restaurant and Saffron Sky Garden were pleasant. Of course, I end up dreaming about the Banyan Tree Bangkok. We have also noted your feedback regarding our breakfast and I will share this with the culinary team to identify our areas of improvement. - Less maintenance of the room facility (our room's coffee machine, steaming machine are not working and the AC is partially operate). I cannot take advantage of the Members' rate. Finest Japanese cuisine and large sake and shochu selection. Overall a lovely hotel, not as quite as nice as other banyan tree hotels we have visited The location is pretty central, we stayed for 3 nights here, that was enough for us for Bangkok, it’s quite a busy city and is hard to get around by taxi so a tic tic is the quickest option, We would certainly stay in this hotel if it was in a different city, breakfast was very very good, The roof top bar was a nice experience with the staff really looking after us, the pool isn’t too big but good to cool off, if you want to swim laps get to the pool before 9am, There is a golf course near by but not sure how to go about getting a game or green fees,,,,,,,, Miixed Feelings - Friendly and Pleasant Staff but a number of issues for a Five Star, PedroNastro Couples - 21/06/2019 TripAdvisor review. If you have time, I would be grateful if you could elaborate further on your experiences by emailing me at Bangkok@banyantree.com so I can personally look into this and implement the necessary actions. I have already shared your feedback to our team and they will conduct the necessary refresher training to ensure everyone is properly informed of the membership. After a one-hour fantastic flight by Bangkok Airway to Samui International Airport, guests are taken to the resort which is located in Lamai Beach, one of the more tranquil and less bustling areas in Koh Samui. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. One of the easiest ways to get to many different parts of Bangkok is by BTS (skytrain) or MRT (underground) and the hotel is a 10 … Very slow and not welcoming reception. Escape with Banyan Tree Bangkok. With best regards, Nopparat Aumpa General Manager, Dear Valued Guest, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. Thank you for your constructive comments and I would like to sincerely apologize for falling short of your expectations. Many have … But if you’re feeling a bit active and adventurous, the resort also provides paddle-boards, kayaks, catamarans and snorkelling equipment, as well as cruises and island tours. Breakfast disappointing, even in the executive lounge. used the Saffron Sky Garden, the Moon bar was closed due to the weather, great ambience and atmosphere but expect to pay for the view in your drink price. Indulge in the comfort of a luxury city suite. The room was well appointed, modern and clean and more suited our needs. We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future. One of our top picks in Bangkok. Lastly there was a 60% off sale in the spa gift shop so everyone is getting beautiful Banyan Tree gifts for Christmas! Response from Banyan Tree Bangkok, General Manager at Banyan Tree Bangkok Responded 2 weeks ago Dear Pheeraphong H, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Free shuttle is available daily. Vertigo Too offers a sublime bar experience on the 60th floor. With every modern amenity and facility you can desire, including the award-winning Banyan Tree Sp a and 24-hour business centre, the resort is a hushed sanctuary offering you the gift of rejuvenation even as you escape from the bustle of fast-paced city living.. There has not been any reduction in maintenance of our hotel and rooms and we still have a continual improvement and maintenance plan. The hotel used to be one of the greatest and most luxuries hotel in Bangkok, but from our recent stay in One bedroom Suit for 2 nights (#1502), all the traditional touching, services and hotel qualities were no longer there. You are correct though that there are services that are still not open, such as the Club Lounge, however we do offer the full Club Lounge benefits for guests to enjoy in the lobby. Now £90 on Tripadvisor: Banyan Tree Bangkok, Bangkok. But if you’d rather not strain yourself, they provide a 24-hour electric buggy service so you can go from place to place. Overlooking the rock garden-ornamental pond and waterfalls on the ground floor. Submit. Things that disappointed us the most apart from the (1) poor sleep quality were, issues at (2) check in regarding what we had prepaid prior our stay and than more money was asked for at check-in and we had to proof that we had actually prepaid all of our stay. Now $93 (Was $̶1̶1̶9̶) on Tripadvisor: Banyan Tree Bangkok, Bangkok. The downside of the room was that the windows do not block out street noise and the noise from the bars above us. Free shuttle is available daily. Banyan Tree Bangkok offers luxurious rooms with views of the city or Chaophraya River. The spa’s grand highlight is The Rainforest, a hydrotherapy center where you can enjoy features such as a rainwalk, sauna and steam rooms, and a vitality pool. View deals for Banyan Tree Bangkok, including fully refundable rates with free cancellation. Once again, I offer my sincerest apologies and hope you would accept this. The hotel is beautiful and very relaxing. English is bad. To start, the Banyan Tree Samui has three dining rooms—The Edge, Sands, and Saffron—the latter of which is a renowned restaurant frequented by Samui visitors craving for a casual Thai street food-inspired feast. We do currently have staffing in the hotel each day to look after the reduced number of guests and I am sorry if you found that there was not enough staff to look after your needs. And to cherry-top your entire experience, with a current promotion, an experience at this resort is now even more affordable. Please do come back and visit again next time you are in Bangkok. Contemporary Thai cuisine in an eclectic dining atmosphere with panoramic views of Bangkok. Overall very disappointing. Some trekking is needed to move around the resort premises. I will definitely not come back to Banyan Tree and will continue going to SO Sofitel. This was my first exposure to the hotel chain and I must say I was sad to check out. Chinese restaurant in the sky with nouvelle cantonese cuisine and unique views of the city extensive Chinese teas in the style of the modern tea houses of China - our tea someliers will be glad to recommend the tea to best suite your body. Far from the usual Asian 5 star experience. In this age of social distancing, the ideal holiday would be spent in a villa that has space for you and your loved ones, and is isolated enough to escape from the crowd. A two-storey suite with panoramic windows offering spectacular city views from the 39th floor location. clifton99 Couples - 01/09/2019 TripAdvisor review. See 9,711 traveler reviews, 8,120 candid photos, and great deals for Banyan Tree Bangkok, ranked #22 of 1,385 hotels in Bangkok … It features a swimming pool of 5 yards x 25m, a stylish, roof-top restaurant and bar, a spa and 7 dining options. With best regards, Nopparat Aumpa General Manager, Dear clifton99, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. EnricoM1095 Business - 24/06/2018 TripAdvisor review. Check in staff, taxi service staff are terrible. I am sorry for any issues you had with the air-conditioning and coffee machine but I hope that you contacted our team and they were able to fix or replace them. See 9,598 traveller reviews, 7,877 candid photos, and great deals for Banyan Tree Bangkok, ranked #21 of 1,341 hotels in Bangkok and rated … For a quintessential Bangkok experience, book a Chao Phraya river dinner cruise at Apsara, a teak rice-barge-cum-restaurant. Throughout your stay, you will be pampered by friendly but still polite staff who will do all they can to provide you with anything you need. Service is bad. This made sleeping difficult and had to resort to ear plugs. Wild night outs are possible with a driving service to lively Chaweng. It features a swimming pool of 10 feet x 82 ft, a stylish, roof-top restaurant and bar, a spa and 7 dining options. Once again, I offer my sincerest apologies for any of our shortfalls. At the same time, it’s actually fun! The good side was a the pleasant and hospitable staff in the Club lounge, restaurants and elsewhere. Once again, I offer my sincerest apologies and hope you would accept this. I decided to stay at the "Banyan Tree" which is famous for its rooftop bar. We finally checked out after 1 night and went to SO Sofitel, 100m further away. One of the best Banyan Tree properties on one of the best Thai oases. However, I will make sure to share your feedback with our team to identify our service shortfalls and ensure that it will be rectified. We dined at the Saffron Thai restaurant, the food, service was excellent and the Accor Plus card made it affordable for us but $15AUD (5) for a bottle of water is over the top. The pool area was fine but small, it was not overly populated during our stay. We were told by the Club staff that we could use it and when we presented the card we were advised by the restaurant waiter the card does not apply. The downstairs entertainment area comes complete with a … Banyan Tree's rooms … With best regards, Nopparat Aumpa General Manager, Dear Enrico M, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. It features a stylish, roof-top restaurant and bar, a spa with pool and 7 dining options. Also thank you for taking the time to review on your recent stay. Lumphini Park is minutes away. We are pleased that there were aspects of your stay that you enjoyed. Rooftop open air grill is the first of its kind in Asia seafood grill and premium steaks. One of the easiest ways to get to many different parts of Bangkok is by BTS (skytrain) or MRT (underground) and the hotel is a 10 … We truly appreciate you bringing this to our attention. Looking for comfortable rooms and suites in Bangkok, Banyan Tree Bangkok is the best place to stay while traveling in Bangkok. Service is very slow. 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