I previously ordered 3 different items($9+$1+$69) on Gearbest.com(they say item should reach buyer n 15-25 business days) on the 28 Aug 2016. They say "Tracking shows item delivered, but I don't have it, want a refund". The seller then needs to open a claim with USPS as they are still legally responsible for the item. I've seen a lot of conflicting information about what the seller's responsibility is here. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. You've done everything right. A customer ordered through my website. Hi. So my problem is I recently sold an item on ebay. Mail item has not arrived by the expected date. Shipped as a Tracked Packet. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. He then said he will open a claim and I received an automated message from Amazon about … In the email you received telling you the buyer's issue, select See request details. The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. No need to refund or resend. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. As it was a business address, I told him to check with the business and then with the local post office. Steps to follow when your package shows delivered, but you’ve not received it. Tracking status shows delivered but item was not received. 0 Likes Share. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. I didn't receive my item. I know that it is but natural to assume the worst, but it may not be the case at all. Buyer claims item not received, but tracking says it was delivered Buyer claims item not received, but tracking says it was delivered Oct 7, 2014 11:35:13 AM. If there was a delivery error, someone out of that PO made it. However, the terms for a money back guarantee claim are clear: if the tracking record shows a status of "delivered" to the buyer's address, you have fulfilled your duty under eBay's user agreement. They are now messaging inside the case details to say the item was faulty. There was a delivery confirmation but not sure how to see it. Yes, they should do it themselves, not you. Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. On August 19 the buyer sent me this message: “Hi. The tracking information does show as delivered online and I forwarded this information to him along with the tracking number. Thanks. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution . I contacted Canada Post who informed me to let the seller know what happened. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? Buyer claims item not received, tracking proves delivery. Buyer says he was in all day and it has not arrived. Track status shows as Delivered. Let the buyer know the actions that you will be taking, such as: I need help and advice. Initially the buyer opened an eBay case but that was closed in my favor because the tracking shows the item was delivered. I responded by saying that the item has been delivered … I sold an item Nov. 18. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed ; Highlight; Print; Email to a Friend; Report Inappropriate Content 09-01-2020 10:57 PM. Tracking however shows the item was delivered to the address provided. Tracking information shows that my item was delivered on August, 10th. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Item didn't require a signature but he is adamant he has not received the item. Buyer messaged during the week to say 'noticed RM tracking says delivered, but it has not arrived'. I've got a case opened in PayPal UK for an item worth about £90 where the tracking says the item was delivered and the buyer is claiming it is not. Reply. Customer also confirmed shipping address was correct. Buyer opens a case. A recent customer contacted me about not receiving an item. I have updated the tracking details with the number to show and prove they received and signed for it. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. What to do when a buyer opens an item not received request. It was delivered August 5th. I was home all day that day and there was no item delivered to my house. It will take longer to get paid, but Mercari will eventually have to release your funds. Tracking # says delivered, but Buyer did not receive package. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. CreativeDesigns byAmi. Order Management, Shipping, Feedback & Returns . They should contact their local PO. paypal claim awarded to buyer for item not received after tracking # given stating delivered Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. Have a buyer who says they didn't get something, and opened a request, maybe the postman screwed up or maybe they're trying to pull a scam I don't know. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. dycon58. new seller so still learning any advice on what I should do . it puts both parties in a difficult position, the seller has to start with the assumption the item has been delivered and the buyer may find the courier will not talk to them. All forum topics; Previous Topic; Next Topic; 4 Solutions Accepted Solutions Highlighted. There is no real reason for you to offer a refund. Of course they didn’t, they never do… 'Nuff said. But there is no need to panic if you do encounter such a situation. I use royal mail tracked and a customer has contacted me to say that the item has not arrived. The post office informed him the item was delivered to the address. Etsy customer saying package not received despite delivered tracking number by StringSentiment s. Registered Buyer 08-24-2019 09:21 AM. Ebay sides with buyer. Today, 6 weeks later, the buyer leaves very negative feedback. Buyer claims item not received, tracking shows delivered. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Buyer opened a case to say they haven't received the item even though they signed for it 2 months ago. One of my latest orders said that the first class USPS tracking verifies that the shipment was delivered, though he never received his order and whats me to re-send. Etsy Seller 10-22-2019 08:13 PM. FedEx tracking information said the package was delivered but the buyer said he did not receive the package. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. On August 8 the tracking info shows " ARRIVAL AT UNIT" and "DELIVERED TO AGENT". I printed a shipping label from ebay and shipped the item on Monday August 6. It says it was delivered to the front door. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". It's been such a long time since I have had an 'Item Not Received' claim - just checking I'm responding in the appropriate way? If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Buyer saying didn’t receive package but tracking shows delivered on time and delivered in at mailbox . Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I am not sure this is the right place to ask since it is my first time using ebay community. Anyone have this happen to you before? So, … The buyer bought and paid for the item on August 4. Minnesota_from_Scrat 2019-10-21 13:09:24 UTC #1. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Tracking shows delivered with signature but buyer says item not received. Tell them that you need the … Now what? If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. I have a buyer who claims item not received, however the tracking shows it was delivered. I sent using Royal Mail 48 Tracked (business account). Order was shipped via Click and Drop, 5th December. Push comes to shove, even if tracking shows delivered, if signature service wasn't used, no signature obtained when delivered, it can be argued thatit was never received by the addressee. by CookieGrandma60. Selling on Amazon. I did my part in shipping it. I’m kind of at a loss on what to do with an customer who has purchased a few friendship bracelets from me on Etsy. He reached up and pressed an inviting looking red button, a sign lit up saying "Please do not … Tracking shows they delivered within 2 days. I sold a DVD on august 3rd. Buyer contacted me stating her item is showing as delivered, but she didn't receive it. Buyer escalates to claim Very briefly the story. Customer did not contact me to let me know item did not arrive, nor has he started any action. 1:11 Coronavirus: WHO boss says China hasn’t organized necessary permissions for members to study origins of virus China will provide COVID-19 … When that is not done. She ordered 4 of them on July 18th, which are valued at a $13.00 total in my shop. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Assuming, of course, that you uploaded the tracking number before the latest estimated delivery date, as eBay requires (they won't accept it after a case has been opened). And here's another wrinkle. Options. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Tracking says Delivered-- Buyer says did not receive item. I have also been in contact with Ebay about this and they said that as I had the tracking information if the buyer tried to claim they would most probably lose the case as I had sent the item tracked. 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