If several attempts to secure payment by email don’t work, then follow up with the client by phone. I want to follow up on an invoice I emailed on April 1. In this email, you should clearly ask for payment, and ask the client to confirm whether they have received the message. Or, on the other end of the spectrum, you might feel like you need to be a little too harsh when you send that late payment reminder email. Below you can find the templates for both the polite- and the final email reminder (send the polite email first). Try it. It will be due next Monday, on April 21 st. Feel free to reach out with any questions about the payment … The previous follow up emails are designed to get a response whenever possible. But, … Top. For best practice guidance on how to optimise your business' credit control function, see our Ultimate guide to accounts receivable blog. Could you reply to this message and let me know you’ve received it? Subject line — [Confirmation / Follow up] for [subject area] “Dear [client name] [I can confirm / I am following up to let you know] that [reason you are following up.] But you’ll also ensure that you’re establishing and preserving trust between you and your client, which, in the long run, is just as important in running a successful small business. If you’ve sent several messages to a client and they just aren’t responding (and they don’t owe you any money), it’s time to send one last follow up email. Email may be the most convenient and logical way to follow-up with your prospects after the initial intro or proposal, but it has one very serious drawback. Thank you very much. I would appreciate if you could check this out on your end. If you cannot pay the entire amount immediately, we can set up a payment plan. Email is an incredibly effective tool for credit control. One other tip is to provide early payment discounts to your customers. You have closed a deal long time back, but till now the payment has not been made by the customer. Within two days of contacting the Apple Customer Success team, they had replied to my support request and, followed up with my email as I hadn’t had time to respond. Be persistent, but not annoying Clients really are busy—they’re not just saying that for the sake of it. It’s a good idea to do this at this point so that you don’t get forgotten about. Give them a try - you’ll be pleased with the results! That way, you’ll give them the firm but kind reminder that they need to pay up, and hear their side of the story firsthand. Purpose — confirming information and following up with customers. If you have already sent your payment or made arrangements with this office, please disregard this letter and accept our thanks. Even with these payment reminder email templates to arm you, you still might feel a little uncomfortable chasing down your customers for their money. Mark is a biz-dev hero at Invoicebus – a simple invoicing service that gets your invoices paid faster. But whether your client paid on time or not -- you want to send them a thank you email. Early payment discounts help in building strong relationships with the client. Early Payment Discounts. I just wanted to drop you a quick note to remind you that [amount owed on invoice] in respect of our invoice [invoice reference number] is due for payment on [date due]. However, “best practices” is never guaranteed. So, if you’re waiting on a bill from a job you completed weeks ago, and you’re worried about a late payment, it’s smart not to wait for that late payment to occur. This puts the (light) pressure on them to reply to you, as you’ve asked for a piece of information rather than just expressed the problem of the invoice being unpaid. With most inboxes limiting the subject line to just a few words, it’s imperative that say as much as you can with as little text as possible. Write an Email for Payment Follow Up #1 Post by Expert - Fundoodata » Thu Jul 31, 2014 11:06 am . As powerful as that is, a shocking number of finance teams don’t keep their email sword sharpened, and are likely to see drastically subpar success with their credit control. One can train the staff member to offer an early payment discount on a follow-up … In the early days after an invoice is overdue, you no longer just want to politely nudge your customer to see if payment is on track. You can see that along with the other templates so far, this still shares the core principles of clearness, conciseness, and politeness. Before an invoice is due, there’s only one job you need to focus on doing - ensuring the conditions are right for your customer to be able to make payment. It follows many of the principles outlined for our Before Due email template. This is just to remind you that payment on invoice #10237, which we sent on March 25th, will be due next week. Here at Chaser, we’ve seen that approximately 80% of unpaid invoices can be successfully collected through email chasing alone. If you follow the email sequence and tips above, you’ll definitely notice your overdue invoice pile going down. Also offer a copy of the invoice, as sometimes they do get lost or accidentally deleted. You know exactly how to create your invoice, and you send it out immediately after completing a job. When your goods or services are still fresh in the customer’s mind, they are more likely to pay you on time. If the payment has already been sent, please disregard this notice. Thank you. Regular payments are required to maintain a healthy relationship between us. Email Body: Hello Mr. Jackson, I hope this email finds you well and healthy. After all, “doing business” means more than doing your job well. The differentiators are letting the customer know late payment is not okay, and adding an element of urgency to payment reminders. That's right, plural! (And, not to mention, for tax purposes, since it’s not always possible to write off unpaid invoices.). Before you send this, don’t forget to attach a copy of the invoice. Why this payment reminder works: This is the first email addressing that the invoice is overdue, so you’ll want to start firming up your tone. The element of urgency is very literally spelled out in the body with the line “as a matter of urgency,” as well as made very clear with an “OVERDUE” in the subject line. We really appreciate it. Making accusatory statements toward your customer undermines your professionalism. Write an email with subject line to the customer regarding the Follow Up for payment. These are our own strong, tried and tested, best practice template samples, which are the default for our Chaser users. Simply call us at 555-5555 between 9:00 a.m. and 4:00 p.m. Monday through Friday. Combining this with your emails can help ensure your clients are reminded of the amount owed and provided with a link to submit a convenient payment online. Creating a payment system that’s thorough is the key to getting paid on time. 5 things to consider before sending a follow-up email There are 5 golden rules to keep in mind when considering whether or not to send over a follow-up email. Asking for late payment can be tough, but theÂ. Email subject: Invoice #10237 is two weeks overdue. Then you have your clients who are always paying late no matter what..until you read this guide, of course. If your client hasn’t responded in two weeks, send them a follow-up email. Hey [First Name], Hope you had an amazing weekend. Want to know how to make as much money as you want and live life on your terms? It also helps avoid overdue payments if you send your invoice to your customer immediately after you complete a job. A payment reminder email is a document sent to a client reminding them to pay an overdue invoice to your business or company. The follow up email(s). Asking for late payment can be tough, but the key is to modulate your tone across these reminder emails. Then, if you’re facing a late payment, you’ll need to continue sending follow-up emails until you receive your bill. Below is the email template we provide for our clients that is sent to their applicants and registrants when they are requesting payment from an applicant. If your client pays you right after the first email, then great! This is just to remind youÂ, that payment on invoice #10237, which we sent on March 25, Your first reminder should be short, friendly, and informative. It is also friendlier and fosters long-lasting work … The Six Commandments of a Payment-Chasing Email. The impact can only be positive - they’ll either feel guilty about their late payment from your polite handling of it and endeavour to pay earlier in future, or they’ll appreciate you recognising them paying in a timely manner, reinforcing the relationship and ensuring future payments remain timely. He passionately blogs on topics that help small biz owners succeed in their business. Join our 30-minute webinar to learn how you can automate your credit control process and put an end to poor payment behaviour, whilst maintaining great customer relationships with Chaser's credit control software. Sign up for a service or SAAS product demo and don’t respond to any of their follow up emails and see what happens. If you’ve chased a customer repeatedly for an overdue unpaid invoice without any luck, it’s time to change your accounts receivable tactics. Note that anything inside the italicised [square brackets] is a placeholder that you should replace with the appropriate information for your specific overdue invoices. Doing the latter will only put them on the defensive and not help you achieve a mutually agreeable outcome at all, not to mention sour the relationship. Your pending payment to the bank amounts to Rs 15,00,000. It also pushes them to define a timeframe within which they will pay, creating another “promise” (beyond the original invoice) that they will be inclined not to break, lest they want to develop a reputation for being unreliable. It should be short, straight to the point, but still polite and friendly—that bill isn’t technically overdue yet! A reminder about the payment had been sent to you by our firm dated _________ (date the first reminder was sent). Rather, send your first follow-up email a week before the payment due date. If overdue payments are threatening your business’s cash flow, and you need an immediate solution, consider invoice financing. Rather, send your first follow-up email a week before the payment due date. fully collected through email chasing alone. Tried and tested, you can access all 8 of our most effective email templates for free here. Include details about the invoice such as invoice number, amount due, and repayment timeframe for a clearer reminder of what the customer owes, and when they owed it. You’ll need to be equal parts polite and firm—but, depending on how late that payment is, your tone may need to tip in one direction more than the other. Tried and tested, you can access all 8 of our most effective email templates for free, chasing payments from the wrong person entirely. Yes, they followed up with me. So, the best way to avoid that discomfort is to prevent the possibility of late payments in the first place. So here’s the follow-up email I sent three days later: My shorter, bulleted follow up email won the reply and a placement in Fast Company. Trust Chaser to get it paid in a friendly way. Now, to avoid that “thing” being your invoice do the following: draft a quick before due date payment reminder email and send it to your client. Ask the client to confirm that they have received the invoice, and acknowledge that the invoice is … I would be really grateful if you could confirm that everything is on track for payment. So, if you’re waiting on a bill from a job you completed weeks ago, and you’re worried about a late payment, it’s smart not to wait for that late payment to occur. Email subject: Invoice #10237 from 3/25 is overdue—please send payment ASAP, This is another reminder that I have yet to receive the $5,400 owed on invoice #10237. I’ve also attached a copy of the invoice to this email, in case the original was lost or deleted. However, sometimes a client simply goes quiet despite your best efforts. Also, you’ll position yourself as a professional who regularly tracks invoices – and sends reminder emails if the client doesn’t pay on time. This is just a quick reminder that invoice [invoice number here] will be coming due on [invoice due date]. I hope you’re well. So if you don’t receive that compensation, you’re more than entitled to be diligent about tracking that money down. Check that the client actually received … Please let me know if you have any questions. You can see Chaser’s full guide of all 8 most effective email templates for getting invoices paid, including how to handle multiple invoices, here. 3.2. Covering everything from the fundamental cornerstones of your AR procedure, when, how and why to conduct credit checks and distinguishing good and bad payers. By sending an email before the payment date, you ensure the client has enough time to gather and organize payment documentation. Follow up early. Framing the inquiry as casual (here, “just wanted to drop you a quick note”) goes a long way to dial down the formality and diffuse any potential to be interpreted as harassing them about payment. Subject: [Your business’ name]: invoice [invoice reference number]. The main things to keep in mind when writing a polite follow-up email is to be brief, focus on adding value, and include a call to action. Our best practice chasing payment email template for this situation is as follows. How do you strike that balance, then? If a client doesn’t pay you on time, you might be tempted to let that delinquency slide to avoid confrontation. Apply for your first or second PPP loan, 5 Payment Reminder Templates to Ask for Overdue Payments Professionally, The best practice, of course, is for your customers to send payment immediately after receiving your. Creating a payment reminder email is a biz-dev hero at Invoicebus – a invoicing! 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